Duality Systems develops AI-automated and optimized scheduling solutions for personnel, operations, and logistics in complex organizations, particularly in healthcare and defense. Our flagship product, Balance Scheduler, is a SaaS solution that creates custom schedules in minutes, reducing burnout, improving retention, and optimizing resource utilization.
We primarily serve the healthcare and defense sectors, but our technology is applicable to any organization with complex scheduling needs.
We are headquartered in Monument, Colorado, with over 50% of our employees residing in the state.
We are headquartered in Monument, Colorado, with over 50% of our employees residing in the state.
We address provider burnout and turnover, especially among nurses, caused by rigid, inefficient scheduling systems. Our AI-powered solution automatically creates flexible, preference-based schedules while meeting organizational needs, improving work-life balance, and boosting staff satisfaction.
Unlike legacy systems that rely on templated or self-scheduling models, Balance Scheduler uses advanced optimization algorithms to generate fully customized schedules for every employee, eliminating perceived bias and dramatically reducing administrative burden.
Our system can integrate with EHR systems to draw patient census and acuity as needed to determine staffing ratios, but does not require EHR integration to function.
We track reductions in scheduling time, turnover intent, and burnout indicators, along with user satisfaction scores and comparisons of actual vs. ideal schedule preference outcomes.
We apply our scheduling technology to military operations, such as flight operations, space domain awareness watchfloors, and emergency room staffing in DoD facilities. Our solutions have been proven in both clinical and operational defense environments.
Yes, we are an SBA-certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Woman-Owned Small Business (WOSB).
We personalize implementations for each use case, whether it’s sensor scheduling for the Space Force or cross-unit optimization in hospitals, ensuring precise alignment with mission requirements and operational constraints. Where desired, we also create custom solutions that use our platform for unique use cases.
Our systems are hosted on AWS commercial and AWSGovCloud and managed by cybersecurity professionals. We comply with all applicable data privacy laws and do not handle Protected Health Information (PHI).
Yes, our proprietary combinatorial optimization algorithms are protected as trade secrets and are uniquely capable of generating fully individualized schedules in complex environments.
We support the local startup community, participate in veteran-transition programs like SkillBridge, and mentor through organizations such as Bunker Labs. We collaborate with local colleges and universities to support student entrepreneur teams and interns who might move into technical roles in our company.
We aim to expand within healthcare systems, further our reach in defense, and enter new verticals like manufacturing and energy, while continuously refining our solution through user feedback and strategic partnerships.
Balance Scheduler is a commercially available SaaS product with applications in both healthcare and defense settings. It has demonstrated scalability, integrates with HR and operational data systems, and meets rigorous security and compliance standards. Our customization capabilities make it well-suited for detailed RFPs with specific workforce or scheduling constraints.
Most competitors offer digitized versions of manual processes (templated or self-scheduling). We go beyond that with proprietary AI algorithms that auto-generate optimal schedules by balancing staff preferences and organizational requirements. This results in better utilization, dramatically lower admin time, and improved staff satisfaction.
Basic HR data (e.g., roles, licensure, availability, training), scheduling rules (union, accreditation, internal policy), and employee preferences. Optional data inputs include patient census/acuity or operational tempo indicators if applicable.
Yes. Duality Systems is an SBA-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), Woman-Owned Small Business (WOSB).
We offer flexible SaaS subscription models with per-user or per-site pricing and can also accommodate enterprise pricing requests. Discounts and multi-site rates are available. For government clients, we support direct contracting, teaming agreements, or SBIR/STTR routes. We are actively seeking procurement-ready vehicles and can adapt to agency-specific acquisition frameworks.
Yes. We frequently begin with pilot implementations, often for a single unit or operational team, and use these to calibrate system configuration before broader deployment. Our "land and expand" model ensures high adoption and quick ROI validation.
Implementation can begin within 2-4 weeks of contract signing, with a full pilot deployment live within 30-45 days, depending on data readiness and stakeholder availability.
We offer white-glove onboarding including stakeholder interviews, schedule analysis, data integration, and staff training. Our team ensures each customer’s unique constraints are encoded into the system for maximum benefit.
We provide tiered support (including 24/7 options for enterprise clients), with direct access to scheduling engineers and customer success leads. Support packages can include ongoing optimization and analytics reviews.
Yes. We regularly iterate with clients to adjust rules, add new roles, or modify workflows based on evolving operational needs. This is especially critical in dynamic environments like hospitals or military units.
Absolutely! We’ve worked with health system innovation arms, USAF units, and accelerator programs. We welcome opportunities for joint research, co-development, or beta testing new features.
Past pilots have reduced schedule creation time by over 90%, improved staff satisfaction with scheduling. We pose that our solution will also support reductions in burnout and turnover intent—metrics critical to healthcare and military readiness alike.
Yes. Duality Systems actively seeks both prime and subcontractor roles in teaming arrangements. We have experience collaborating with larger primes, innovation hubs, and government entities on SBIRs, pilots, and direct contracts. As a SDVOSB and WOSB, we bring valuable diversity credentials to teaming strategies.
Our AI-optimized scheduling solution adds immediate, high-ROI functionality to any care coordination, workforce optimization, or logistics modernization effort. We are agile, technically sophisticated, and have a proven track record of adapting quickly to partner-led goals and compliance needs.
We collaborate with health systems, military branches, defense contractors, accelerators, and innovation-driven integrators or VARs. Our ideal partners are those pursuing workforce efficiency, burnout reduction, or operational modernization in healthcare or national security settings.
Absolutely. We’ve participated in SBIR/STTR, state trade grants (STEP), and innovation challenges where our technology has contributed as a technical solution provider under broader funding umbrellas.
We welcome partnership inquiries! Please contact cindi@dualitysys.com to discuss teaming strategies, co-development projects, or contract pursuits.
No. We intentionally avoid storing Protected Health Information (PHI). The platform manages scheduling data, not clinical records, and adheres to privacy best practices including encryption, access control, and regular audits.
Our AI optimizes for fairness and transparency. We avoid "black box" models—users can see how their preferences are factored into schedules and managers receive clear, auditable rationale for every schedule decision.
